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Some of the buttons on my Motorola RAZR recently stopped working (in rows or similar arrangements), but I was not happy with the coverage, the customer service, or the overage charges from T-Mobile (the most whenever minutes my ass), so I was not inclined to enter another service contract with them and I decided that as long as I had to buy a new telephone, I would try another carrier as well. I selected MetroPCS because I liked the ideas of not needing a contract and not incurring any overage charges and because the somewhat sleazy sales guy highly recommended the Motorola SLVR, which he used himself and seemed to genuinely enjoy (apparently in conjunction with a young woman who would probably not be happy about him displaying her candid image to customers). As it turns out, I do not like my Motorola SLVR very much, but even so, it is much better than its corresponding MetroPCS telephone service.
Unfortunately, there are some other things customers do not get with MetroPCS, such as consistently available live customer service via telephone, so much as a contact form or e-mail address for proper customer service via the Internet, bills they do not have to pay extra for, or any other records. Oh sure, you can call in and hear an annoying recording about some pre-selected topics—at least as long as the system does not hang up on you for no apparent reason—but if you want to talk with a human being about why you are unable to set up your voice mail service or why the automated system is reporting a different billing date than the one you were told when you started service, you may be left with no useful information whatsoever as I have been.
T-Mobile sucked, but so does MetroPCS—more in most ways, but without overage charges like those from T-Mobile.
Does every mobile telephone carrier suck? I wonder if there is even one good one in Silicon Valley or anywhere else.
